490 words, 1.8 minutes read. By Gerard Blokdyk
Innovation 1 big thing: Support functional prototype research to test early user perceptions of impact and learner value.
The big picture: Participate in maintenance and improvement of (internal) customer databases by sharing data QC responsibilities and providing new (internal) customer scoring algorithms to the (internal) customer database vendor.
Why it matters: Safeguard that your company is ensuring that standards set by Data, Security, Infrastructure, Platform and other architecture domains are followed when crafting solutions.
What to watch: Be certain that your staff develops key performance indicators, provides real time metrics and aligns operational behavior with strategic objectives to help managers move from reactive to pro active management.
Go deeper: Liaison so that your group drives consistency in the use of your systems and capture of data to support your data and analytics capabilities and share insights with business partners.
Under the hood: Work closely with product and product marketing teams, as well as collaborating with other cross functional teams across your organization to create content for product launches.
Top Innovation Must Haves
Innovation Executives tell us every quarter about their must haves.
Here are their most urgent ones:
Learn the Top Emerging Innovation Risks HERE: store.theartofservice.com/Innovation-critical-capabilities/
Top thinkers are using The Art of Service Critical Capabilities Analysis, the guide that’s helping leaders stay ahead of what’s next.
This guide will help you plan your roadmap. The Critical Capabilities and Priorities Guide enables leaders to shortlist hundreds of appropriate results, already prioritized.
On the flip side: Ensure you indirectly lead a team of internal and external project management professionals which requires recruiting, training, and developing teammates to drive a high performance team.
What we’re hearing: “Safeguard that your workforce performs data analysis and interpretation working with business users and data engineers for driving innovation to solve associated data problems.“, Senior IT Analyst
State of play: Interface so that your team is collaborating with business partners, SMEs, Corporate Risk Management and Legal, to help ensure compliance with applicable policies, procedures and regulatory requirements.
Be smart: Perform root cause analysis for data quality issues, understanding business implications, and communicating resolution approach and status so as to manage business partner expectations.
Yes, but: Ensure your (internal) customer Success team is responsible for the successful adoption and retention of all your SaaS products, including Workspace, Apps and Desktops, Networking, Content and Collaboration, and Endpoint Management.
The bottom line: Secure that your company is leading and/or facilitating teams and develop (internal) client proposals, leveraging extensive business development and relationship management know how.
What’s next: Make headway so that your group maintains or reviews security systems, assesses security policies that control access to systems, and provides regular status updates to the management team.
ICYMI: Certify your strategy has executive level involvement managing complex enterprise-wide information security systems including monitoring and evaluating IT investments, including both cloud services and infrastructure, and providing accountability for the protection of IT assets.
A MESSAGE FROM THE ART OF SERVICE
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