(USA-TX-Dallas) Manager – Network and Innovation
**Overview**
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
**Responsibilities**
**WORK ACTIVITIES/CONTEXT:**
Manages a Team of 2-4 People, responsible for optimizing network flow revenue and supporting Yield Management with tool and process automation.
+ Serves on Yield Sr Leadership Team with Sr Director and Sr Managers.
+ Leads design of Yield Management tools and automation.
+ Assists in building Yield Management tools and automation (frequently in conjunction with the Operations Research Team).
+ Possess a thorough understanding of relevant Yield Management concepts and theories.
+ Possess an expert understanding of RM systems.
+ Possess a strong understanding of Reservations system and inventory controls.
+ Represents Yield Management in cross-Departmental Teams
+ Serve as a “thought leader” within Southwest Airlines’ operating environment, including synthesizing inventory strategies and analyses, distribution of information, action planning, and cascading goals to Teammembers.
+ Build strong working relationship with Market Team Managers in order to produce the optimal balance of local and flow traffic.
+ Build strong working relationship with Operations Research, Data Scientists, and Technology in order to lead the design of Yield Management tools and automation.
+ Understand how Pricing, Schedule, competition, and micro/macro-economic changes impact Yield Management systems and strategies, and effectively communication guidance to the Team.
+ Provide feedback to Network Planning to improve optimization of network flow traffic.
+ Translate broad direction into specific actions.
+ Generate ideas to improve revenue, including ideas to enhance existing revenue streams and ideas to create new revenue streams.
+ Generate ideas to improve efficiencies in work-flow and execution.
+ Support professional needs of direct reports; regularly review performance plans and provide 1:1 feedback, support, training and guidance on prioritization.
+ Support wide-ranging departmental objectives by collaborating with Yield Leadership colleagues to develop and implement strategic initiatives.
+ Detect and communicate potential issues to the Yield Director and the Senior Leadership Team.
+ Demonstrate significant analytical capabilities and leadership in prior work experiences.
+ Identify top talent and communicate with Senior Leadership and People Hiring and Development Leader to ensure optimal development opportunities throughout Revenue Management (across functional teams).
+ Provide Legendary Southwest Airlines internal customer service.
+ Must be able to meet any physical ability requirements listed on this description.
+ May perform other job duties as directed by Employee’s Leaders.
**Qualifications**
**BASIC QUALIFICATIONS:**
+ High School Diploma, GED or equivalent education required.
+ Must be at least 18 years of age.
+ Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
**EDUCATION:**
+ 4-year College degree required.
+ Degree in Business, Finance, Math, Economics or related field strongly preferred.
**WORK EXPERIENCE:**
+ 5+ years of Revenue Management, Pricing, and/or Operations Research experience or equivalent required.
+ Previous Leadership experience preferred.
+ Southwest Airlines Revenue Management experience preferred.
+ Intermediate/Advanced functionality in Microsoft Excel required (reporting, modelling, light coding).
+ Airline experience preferred.
+ Intermediate/Advanced functionality in SQL experience (Teradata, Oracle, MySQL, MS Access, Alteryx), or demonstrated ability to learn SQL/other relational database required.
+ Advanced data visualization functionality experience or demonstrated ability to learn Tableau/other data visualization tools required.
+ Data Science modeling (principle component analysis, multiple regression analysis, etc) preferred.
+ Ability to train technical topics from beginner through intermediate levels.
+ Ability to create and deliver PowerPoint presentations to Sr Leadership.
+ Demonstrated ability to build and maintain relationships across multiple business groups.
+ Demonstrated ability to review complex data and translate to all Employee levels.
+ Certified in Six Sigma (any level) or ability to become certified early in the role.
**SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:**
Routinely goes beyond simple numerical checks in quality control.
+ Maintains high quality even in complex situations with tight deadlines.
+ Develops strong intuition of appropriate analysis/ actions needed to solve business problems.
+ Consistently delivers fast turnaround times (particularly urgent requests).
+ Self-starter who can take assignments from Leadership, lead in completing assignments that support peers, and deduce needs of the group independently.
+ Consistently takes big picture into account in decision stream and makes right decision.
+ Pursues changes to operational or analytical status quo that serve to increase efficiency and/or generate revenue (e.g. developing automation, creating new reporting, etc.).
+ Prioritizes own work and actively makes trade-offs to move items with highest revenue opportunity or greatest sense of urgency to prime importance.
+ Develops action plans that incorporate type of action, degree, and direction that translate into appropriate action.
+ Prepares support for recommendations that includes opportunity statement, definition of success/desired result, and break-even analysis (when necessary), and potential risks.
+ Creates tracking mechanism and actively follows-up to gauge impact of actions.
+ Able to identify relevant items for communication both internally and externally without being coached by Leader.
+ Structures and writes concise communications with limited Leadership guidance.
+ Identifies project/analysis opportunities and is able to prioritize in context of other work.
+ Commences work on own and provides unsolicited checkpoints to leader on progress.
+ Has courage to make decisions with limited amount of available information.
+ Manages multiple own concurrent initiatives.
+ Maintains composure, work quality, and other skills (e.g. communication) during stressful situations.
+ Understand general pricing, capacity, connectivity, and competitive strategies and thinks strategically about executing to achieve maximum network revenue gain.
+ Highly proficient in Microsoft Office products (Excel, PowerPoint, and Word, specifically).
+ Understanding of relational databases is preferred.
+ Knowledge of SQL is preferred.
+ Knowledge of basic statistical theory and Data Science analytical techniques preferred.
+ Must be able to comply with Company attendance standards as described in established guidelines.
**OTHER QUALIFICATIONS:**
+ Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information.
+ Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
**_Southwest Airlines is an Equal Opportunity Employer_**
**Requisition ID** _2019-27996_
**Category** _Corporate_
**Location** _US-TX-Dallas_
**Employment Type** _Regular Full-Time_
**Department** _98-Rev Mgmt_
It is also the policy of Southwest Airlines to provide equal opportunity to all individuals and not to discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.