Malaysia PM launches Huawei’s Customer Solution Innovation Center

The newly refurbished and upgraded Huawei Customer Solution Innovation Center (CSIC) has been officially launched by prime minister, Dato’ Sri Ismail Sabri Bin Yaakob, as part of celebrations to commemorate Huawei’s 20th anniversary in Malaysia.

The state-of-the-art technology and solutions displayed in Huawei Technologies (Malaysia) Sdn Bhd’s (Huawei Malaysia) CSIC also aim to assist the nation in becoming the ASEAN Digital Hub.

Huawei’s CSIC was designed as an Information and Communications Technology (ICT) Hub and Centre of Excellence to drive the industry’s open ecosystem and accelerate digital economy transformation in Malaysia.

The CSIC, located in Integra Tower at the heart of Kuala Lumpur, aggregates the company’s over 120 reference applications and services globally.

Huawei’s customers and partners are able to leverage this innovative platform to design and test technology solutions, verify new business models, and nurture innovative applications and services to both the public and private sectors.

Present during the ceremony was the chief executive officer of Huawei Malaysia, Michael Yuan.

Delivering the keynote address during the launch, Dato’ Sri Ismail Sabri said the CSIC is a testament to Huawei Malaysia’s commitment to the nation’s digital transformation.

“Thank you Huawei for accelerating digital transformation and strengthening the development of Malaysia’s innovative platforms since 20 years ago. For that, I would like to wish Huawei a happy 20th anniversary! We will always appreciate and value your contribution towards the nation’s digital talent development.”

“I was informed that most of Huawei Malaysia’s employees are local. Talents are a crucial part in accelerating digital transformation for the nation,” he said.

The prime minister added that he believes Malaysia has the capacity and capability to achieve 100% digital inclusivity, especially among the vulnerable communities.

“I am proud to say, in embracing the concept of Keluarga Malaysia, Huawei has taken an important role in helping the government address this matter. I hope more corporations will come forward to follow in your footsteps,” he said.

Yuan said that through the CSIC, Huawei Malaysia would continue to bring global experiences to serve the needs of the ICT industry in Malaysia and to assist local stakeholders in succeeding in their businesses.

“This center will act as a catalyst to accelerate Malaysia’s digital transformation and to capitalize on the potential of advanced technologies and assist in driving investments in the digital economy for the nation at the same time,” added Yuan.

He further pointed out, “It is our belief that a better-connected Malaysia will have a prosperous future. We are currently in a period where ubiquitous connectivity is no longer a luxury, but a vital requirement for a country to achieve fully developed status. Therefore, we look forward to growing together with Malaysia, to playing an integral part in the nation’s technology-based economy and to building a better future for all Malaysians.”

Among the business-to-business solutions available and showcased at the CSIC included Huawei’s 5G solutions around the world, including those for smart cities and autonomous vehicles as well as Huawei’s Smart Education system, including hybrid learning, which increases participation and engagement between students and teachers, and allows for some students attending class in-person while others join virtually.

Cloud computing was another highlight – where Huawei is working with Telekom Malaysia Bhd (TM) on their Alpha Edge, the only Malaysian-owned cloud and AI infrastructure and services to enterprises and government institutions that ensures data sovereignty.

Also showcased were agro-tech systems with AI technology that could save time, monitor quality, as well as predict yield and output. This included the production of premium caviar in Malaysia using this technology.

The CSIC also displayed network infrastructure devices that utilize the latest technological advances in 5G and telecommunications as well as Huawei’s RuralStar, which overcomes the technical challenges of connecting remote areas, bringing connectivity to hard-to-reach communities.

Huawei also presented the Huawei RuralStar solution to Dato’ Sri Ismail Sabri as part of its corporate social responsibility initiative to bridge the digital divide in the prime minister’s constituency of Bera.

This initiative is part of Huawei’s global vision of bringing digital to every person, home and organization for a fully connected, intelligent world.