A celebratory toast to client success, CX innovation and helping others
There’s an ancient proverb that checks out, “If you want happiness for a lifetime, assistance somebody else.” The world’s biggest thinkers, for centuries, have actually concurred that, at its core, happiness originates from assisting other individuals, and we see proof of this all over today, even in the smallest ways.
In my function as CEO of Talkdesk, I have the opportunity to consult with and hear from numerous customers and representatives each year. While the worldwide pandemic still taxes numerous of them, the stories of appreciation and gratitude remain unchanged. I hear agents talk about how glad customers are to have another person just listen to and be there for them. CX leaders share e-mails and letters from clients grateful that the brand names and companies they like went above and beyond to care.
This is why I am never surprised at the reactions when we ask clients and representatives, “What is the most fundamental part of what you do?” The response is almost constantly, “Assisting people.”
When we started Talkdesk, our mission was to assist companies all over the world build brand name love and commitment by delivering exceptional customer experiences. That mission remains as essential today as it did a couple of years ago, allowing us to make the trust and respect of more than 1,800 companies around the globe.
Today, Talkdesk revealed the closing of its Series C financing of $143 million– a milestone enabled by the confidence of our customers and partners in Talkdesk. We will utilize this additional funding to sustain more CX development, broaden our worldwide footprint and buy our individuals and growth.
To the clients who believed in our vision in those early years and who have actually grown with us, thank you. To the consumers who continuously challenge us to press the limits of CX development, thank you. To each and every consumer, agent and partner who trusts your most valuable possession– the client experience– to Talkdesk, thank you.
I am so proud of the Talkdesk team. What we as a business have actually achieved is amazing, and it is an opportunity to work alongside a few of the best CX visionaries on the planet. Thank you for constantly putting our clients first.
Development is at the heart of everything we do, and this new financing will permit us to move even much faster! We are deeply devoted to giving business and agents more chances to link in significant ways with their customers. We will never lose sight of what matters most to you and us– assisting others.
It is an honor to be on this CX journey with you. Cheers!
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