A2J Service Innovation Lab – Access to Justice BC

Posted on July 23, 2020 by Design in Design Innovation | 0 Comments

UX Research Engine Photo Credit: visual-machine. Rapid Response Teams Photo Credit: GEA

  The Lab’s objectives are to:

The Lab will gather user-experience (UX) data. A UX Research Engine will identify access to justice (A2J) problems using data science and UX research. It will focus on BC residents with everyday legal issues who are not engaging at all with lawyers or the formal civil justice system. It will prioritize problems that, if solved, would address large proportions of unmet need.

The Lab will use the UX data to rapidly build prototypes of redesigned or newly-created services. Rapid response teams at the Centre for Digital Media will take each problem identified by the UX Research Engine and build a working prototype solution for it within four months. They will make all prototypes widely available through an open source platform, and feed all UX testing data back into the UX Research Engine.