BMO Receives 2022 BAI Global Innovation’s “Honorable Mention” for Innovation in Diversity, Equity and Inclusion for True Name™

CHICAGO, Dec. 12, 2022 /PRNewswire/ – BAI (Bank Administration Institute) has recognized BMO in its 2022 BAI Global Innovation Awards for an Honorable Mention – Innovation in Diversity Equity and Inclusion for the bank’s True Name partnership with Mastercard. The initiative enabled transgender and non-binary individuals to use their chosen first name across all BMO consumer and small business credit cards without the requirement of a legal first name change.

BMO was the first financial institution to partner with Mastercard and issue the cards in the United States in 2019. Earlier this year, BMO expanded True Name to Canada – also a first for a financial institution in the country. Mastercard developed the True Name feature in response to a need for banking cards that reflect the true identities of many in the transgender and non-binary communities. Research from the National Center for Transgender Equality shows individuals who have IDs with a first name or gender that does not match their presentation experience discrimination and harassment.

“BMO is committed to removing barriers to inclusion to provide safe, accessible banking for our customers, which is inspired by our Purpose to Boldly Grow the Good in business and life,” said Jennifer Douglas, Head, North American Retail & Small Business Payments, BMO. “The True Name feature by Mastercard helps relieve any negative experience and misrepresentation. We are thrilled that BAI recognized how critical this program is for both alleviating anxiety for transgender and non-binary customers and to help them make real financial progress.”

At any time, existing BMO customers can request a new card, which displays their chosen first name – their true first name. Customers can call the number on the back of their credit card or visit a BMO branch to request a replacement card.

“At Mastercard, we’re focused on bringing the best possible experiences to our cardholders and being able to use a name that reflects how you truly identify makes every payment experience better,” said Cheryl Guerin, EVP, Global Brand Innovation and Strategy, Mastercard. “We’re proud to be partnering with BMO to bring Mastercard True Name to their cardholders both in the U.S. and Canada and for the recognition of the impact we’re making on consumers daily lives.”

Being the first bank to launch the True Name feature by Mastercard is just one example of how BMO creates a culture of inclusion for its employees and customers, as well as ongoing support for the LGBTQIA+ community:

Learn more about BMO’s commitment to Zero Barriers to Inclusion. For more information on True Name by Mastercard, visit www.bmo.com/truename.

Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $1.14 trillion as of October 31, 2022, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.

Mastercard is a global technology company in the payments industry. Its mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, smart and accessible. Using secure data and networks, partnerships and passion, its innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Its decency quotient, or DQ, drives its culture and everything it does inside and outside the company. With connections across more than 210 countries and territories, it is building a sustainable world that unlocks priceless possibilities for all.

Media contact
Lucas Seiler, U.S. Personal and Business Banking
[email protected]; 312-340-8576

SOURCE BMO Financial Group