BPJS Kesehatan and Bank Mandiri Announced as Winners of the Red Hat APAC Innovation Awards 2022 for Indonesia

Red Hat, Inc., the world’s leading provider of open source solutions, today announced the winner of the Red Hat APAC Innovation Awards 2022 for Indonesia. BPJS Kesehatan and Bank Mandiri were honored at the Red Hat Summit: Connect today for leveraging Red Hat solutions to enhance their agility and customer experiences in an evolving business landscape.

The pace of change in business will only accelerate in 2022 but Asia Pacific organizations are using open source to stay nimble and ahead of disruptive trends and enhance their customer experiences.

Marjet Andriesse

senior vice president and general manager, APJC, Red Hat

In line with this year’s theme of “Explore what’s next”, the Red Hat Summit: Connect celebrates organizations’ ability to adapt to rapidly changing business environments, transform their business models and deliver better experiences to customers with open source. This year, the Red Hat APAC Innovation Awards recognizes the digital transformation success of 26 organizations in the region for their creative use of Red Hat solutions to stay ahead of industry trends and customer needs.

In today’s fast changing business environment, agility and innovation are crucial for business success. According to Red Hat’s State of Enterprise Open Source 2022 report, 95 percent of Asia Pacific enterprises say that open source is important to their organization’s overall enterprise infrastructure software strategy, helping them stay nimble and respond to changing customer demands in the long run. 

The winners showcased the positive impact of their Red Hat deployments to support their business vision, workplace culture, industry and communities. They demonstrate how open source tools and culture have the power to accelerate business processes, enhance productivity, stimulate innovation and address future challenges. 

The awards comprise five categories: Digital Transformation, Hybrid Cloud Infrastructure, Cloud-native Development, Automation and Resilience. 

Category: Cloud-Native Development

BPJS Kesehatan (Badan Penyelenggara Jaminan Sosial Kesehatan, Health Social Security Agency) is a social security agency of Indonesia aimed at providing universal healthcare to its citizens. BPJS Kesehatan is one of two social security agencies in the country. 

Digital experiences are reshaping how patients and providers in healthcare interact. To improve customer experience, BPJS Kesehatan adopted a cloud-native approach by deploying Red Hat OpenShift Container Platform and Red Hat Enterprise Linux. By implementing an e-queue service on its mobile app and physical kiosks at the hospital, patient experience was enhanced by reducing the time patients needed to wait before seeing a doctor. Red Hat solutions also enabled BPJS Kesehatan to be faster to market with feature rollouts on its mobile app, reducing the agency’s development and deployment time.  

Category: Digital Transformation and Hybrid Cloud Infrastructure

Winner: Bank Mandiri

PT Bank Mandiri (Persero) Tbk or Bank Mandiri, headquartered in Jakarta, is the largest bank in Indonesia by total assets. Bank Mandiri provides services in the Corporate, Commercial, Micro & SME, Consumer Banking, Treasury and International Banking segments. As of September 2022, Bank Mandiri network consisted of 4,011 branches in Indonesia, including 1,641 micro channels and 7 branches/representative offices/subsidiaries overseas. It has also been operating 13,034 ATM units (connected to the ATM Link, ATM Bersama, ATM Prima dan Visa/Plus networks), and EDC machines, in addition to offering a range of other electronic channels, including Livin’ By Mandiri and call-center 14000.

Bank Mandiri’s vision is to be the premier bank in Indonesia by delivering exceptional customer service, innovative products and greater security. By leveraging Red Hat OpenShift Container Platform and Red Hat Enterprise Linux, Bank Mandiri has successfully launched large scale deployments of mission critical systems such as Livin’ by Mandiri, and raised the efficiency of various of its processes. Bank Mandiri has achieved greater availability and stability for Livin’ services with auto scaling capabilities. The bank’s microservices and APIs now perform around 9,000 requests per second—and has experienced up to 12,000 requests per second during seasonal traffic peaks.

Supporting Quotes

Marjet Andriesse, senior vice president and general manager, APJC, Red Hat
“The value of Indonesia’s digital economy is projected to double to US$146 billion by 2025, and with it comes great opportunities to drive connectivity and commerce. As the speed of change in ASEAN’s business landscape continues to accelerate, we celebrate the achievements of our customers who have demonstrated how open source can help them stay agile and responsive to market and customer trends. Our Indonesia Innovation Award winners have showcased exceptional agility and innovation when it comes to using technologies like hybrid cloud and cloud-native development for their business and customers. I hope that they will serve as an inspiration for more organizations in Asia Pacific to unlock the potential of open source.”

Agung Putu Darma. Deputy Director of Strategy, Planning, and Information Technology Development, BPJS Kesehatan

“Customers are demanding more efficient and personalized services from their healthcare providers. Partnering with Red Hat to deploy open source solutions have enabled us to reshape our patients’ and providers’ experiences and offer more innovative services through our mobile app and hospital kiosks. Patients get to enjoy these personalized services faster as open source has allowed us to fast track the addition of new features to our mobile app.”

Victor Erico Korompis, Group Head Digital Banking Delivery, Bank Mandiri
“Working with Red Hat has empowered our bank to accelerate our digital transformation. The open source capabilities of Red Hat solutions have improved customer engagement and service personalization. Our customers can now bank faster and more effectively with enhanced services like our mobile app. We can continue to deliver exceptional experiences to all our customers while also enjoying increased efficiency across the organization.”