DStv’s Innovation and Self-Service Deliver Value & Control for Customers
A variety of exciting items and developments is helping provide more worth and control than ever previously, to DStv clients, giving them the versatility to enjoy what they desire to watch, in the method they wish to view it.
Enjoy DStv on the go
The DStv app is your mobile window into the world of DStv, enabling you to view your favourite channels or Capture Up content– on-the-go. DStv consumers can download the app from the app store, register with their DStv login details and quickly stream all their preferred DStv channels. It’s best for staying up to date with live sport action from worldwide or simply solving a fight over the push-button control, at house. Best of all? It’s complimentary to use– though data costs get streaming and downloading content.
Self-Service includes extraordinary benefit
The DStv and GOtv digital teams have actually been hard at work to discover brand-new methods to make the MultiChoice digital interaction points even more interesting for users. After a lot of research study and advancement, both the MyDStv and MyGOtv apps now offer customers even more advantages, beyond handling notifications settings for payment history, changing their subscription bundle, updating contact information and repairing decoder mistakes using their mobile phones.
There were 1 million downloads of the MyDStv and GOtv apps in September 2019 which has actually sped up to 4 million by August 2020!
The revised new apps now provide region-specific performance, consisting of:
- Push Notices
- The introduction of the Push Alert performance on the MyDStv and MyGOtv apps means that customers get all their alerts in one location, improving customer interaction.
- CSAT
- The CSAT Digital Client Survey Tool assists DStv get feedback from customers, to help improve its product or services.
- New Payment vendors
- The addition of brand-new payment vendors and choices has actually made it exceptionally hassle-free for consumers to pay their DStv and GOtv accounts from within the app.
The DStv and GOtv USSD platforms stay popular, and deal enhanced performance consisting of the choice to activate GOtv decoders, connect clients to brand-new payment options and lease BoxOffice motion pictures. In Ghana customers can perform various functions consisting of examine their balnace, due date, reset account, upgrade and downgrade their DStv accounts via the USSD string * 759 #. Gotv customer can activate their accounts likewise on the USSD string * 759 # or by SMS to Short code: 4688.
Improved WhatsApp performance saw the rollout of a new AI Chatbot to react to consumers and assist with crucial self-service functionalities, incorporation of agent-assisted Live Chat in Ghana on the number 0242426050; consumers in addition have the alternative to rent BoxOffice movies and top up BoxOffice accounts by Whatsapp on 0242426050.
Revisions to the DStv and GOtv sites have actually seen the addition of the Showmax Contribute to Expense performance, enhanced CSAT Digital Customer Study Tools, a brand-new payment facilitation process to make payments simpler, and even better Live Chat performance.
MultiChoice has actually also presented Improved Decoder Alerts (EDN) as an ingenious way to offer consumers the best service. EDN intends to make it much easier to interacted administrative messages with consumers, so that they can concentrate on enjoying all that DStv needs to use.
This new performance offers audiences with structured access to crucial membership info, including benefits notifications, outstanding account balances and tips on impending disconnections. Various icons represent each type of alert, with the messages themselves communicated by means of the Mail Messages screen.