Groundbreaking research to be presented at Self-Service Innovation Virtual Summit | ATM Marketplace

How can self-service meet changing customer needs?

E.J. Kritz, director of corporate training at ath Power Consulting, will shed actionable insight on this challenge as the keynote presenter at the Self-Service Innovation Virtual Summit, an inaugural event Dec. 8-9 for the kiosk and vending industries.

Kritz will present future decision-making data from “The Future of the Self-Service Industry” — a research survey produced by ath Power Consulting in conjunction with Networld Media Group’s self-service business sites, Vending Times and Kiosk Marketplace.

The study will reveal what products and technologies brands and suppliers are looking to implement as they navigate the “new normal.” What solutions and strategies can suppliers and brands offer? How will that match what consumers are saying they want?

The answers to these questions will give industry players insight into how they will succeed in gathering and garnering favor with their existing customers, as well as new customers defined by huge paradigm shifts in the customer experience.