How quickly will today’s innovation in FSM become tomorrow’s table stakes?
How quickly will today’s innovation in FSM become tomorrow’s table stakes?
In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe.
In the category of Best Technology Innovation there were a number of excellent entries from across the solution providers within our industry, however, it was OverIT who secured the award for their integration of multiple layers of technology including Augmented Reality, Artificial Intelligence and Geographic Information Systems within and their FSM platform natively.
The Italian based company who have become a rising star within the FSM sector in recent years have recently hired Paolo Bergamo as their new CEO, a man with an exceptional track record within B2B technology solutions including building the first ever business app on the Apple App store having been asked to do so by Steve Jobs directly.
As a follow up to their acknowledgment at the European Field Service Awards, Kris Oldland, Editor-in-Chief, Field Service News spoke with Bergamo to discover more about the way our industry is evolving in terms of the technology we have at our fingertips and how we can leverage it to empower our field service engineers and technicians.
It was an engaging discussion that covered:
- From Silicon Valley to the Po Valley. Is it Italy’s time to shine as a tech hub?
- How field service has always had essential workers long before the pandemic
- How quickly will today’s innovation become tomorrow’s table stakes?
- Why it is now non-negotiable to waste the data you generate.
- Can we consider the era we are now in a true technological golden age?
- Is there still a place for on-premise solutions?
In this excerpt from the full discussion Oldland asks how quickly innovation like we have seen OverIT weave into their FSM solution such as AR, GIS and AI are likely to become table stakes for similar solutions as our industry evolves at pace.
Want to know more?
The full discussion with Paolo Bergamo is available exclusively to all FSN subscribers including those on our FSN FREE and FSN PRO subscription tiers. Subscribers can access this on the button below.
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Further Reading:
- Read more about Digital Transformation
- Read more about FSM Technology
- Find out more about OverIT
- Schedule a demo of OverIT’s solutions including FSM, AR and GIS tools
- Connect with Paolo Bergamo on LinkedIn
- Find out more about FSN Live and the European Field Service Awards
- Watch our video report on Augmented Reality in Field Service (PRO)
- Read the Essential Guide to Remote Service (PRO)
- Access over 20 resources on remote service delivery (PRO)
Many congratulations to OverIT on their acknowledgment as ‘Technology Innovation of the Year’ at the 2021 European Field Service Awards
The post How quickly will today’s innovation in FSM become tomorrow’s table stakes? first appeared on Field Service News.