Innovation and business transformation: How to maintain the current ‘can do’ culture – Salesforce Australia & NZ Blog

Posted on June 15, 2020 by Design in Design Innovation | 0 Comments

In the haste surrounding recovery efforts, it will be so easy for your team to overlook this important retrospective process. So start talking about it now and encourage your team to think about where they have seen incredible achievement within the company or outside it.

Set a regular schedule for yourself to celebrate heroes as they’re discovered. Your project team will be asking various people for information along the way about what they achieved and how, so it’s important to keep everyone’s interest. Whether it’s in a weekly all-hands call or on the all-company chat, highlight those who’ve tried new ways of working or taken risks, whether they’re in your teams or they’re your partners and suppliers.

It will be tempting to just keep going. It will be tempting to celebrate the achievements – the ‘what’ – but still to get straight back to the old processes and behaviours – forgetting the ‘how’. Forgetting about how the amazing changes occured carries risk that competitors will harness their teams’ new abilities and accelerate to growth.

So take the time to consider how you make decisions, how you work, how you engage with your customers and suppliers, and how you serve society, all to make the most of the incredible work your team has done in difficult circumstances and to set your business up for growth.

Jackie Cook is Senior Director, Transformation Advisor at Salesforce.

The work.com COVID-19 Response Playbook guides leaders through a phased approach to stabilising and reopening a business, and accelerating towards growth.