Introduction
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities

• Serve as single point of contact for D&B on overall delivery, providing business and technical clarification from onshore.
• Serve as single point of contact for prioritizing & fulfilling high priority and month end deliverables from onshore.
• Manage the overall quality of the deliverables through continuous automation and process improvements.
• Work with client stakeholders on solutions related to batch fulfilment.
• Provide technical solution to complex and non-standard deliverables working closely with D&B Delivery Consultants (DCs) and offshore team
• Gather client’s business and technical requirements
• Architect and propose solutions that meet the client’s requirements.
• Perform analysis on large datasets to make and implement recommendations for maximizing customer experience.
• Prepare functional and non-functional requirements.
• Work with stakeholders including data, infrastructure, product and executive teams and assisting them with data-related technical issues.
• Review root cause analysis and determine the technical remediation for customer defects.
• Provide work around /solutions to overcome the delivery bottle necks during on-demand governance or escalation call.

Required Technical and Professional Expertise

• Bachelor’s Degree in Electronics & Communication/Computer Science. At least 10 years of experience working with primary teams such as: Delivery, PMO, Contracts Management, Vendor Management, Financial Management, P&L Leadership and C-Suites within the client base. Experience managing BPO/AMS contracts and/or operations > 75 FTEs
• Good working knowledge in SAS & Easytrieve
• Proven experience in data analytics, data science, automation, AI/ML
• Excellent analytical and problem-solving skills
• Executive presence and strategic communication skills (written and oral)
• Exceptional project and change management skills in scoping, designing and delivering business and IT transformational activities
• Understanding of emerging technologies including Blockchain, automation and AI; specifically, the application of these technologies within business processes to generate value for clients

Preferred Technical and Professional Expertise
–

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.