Top Customer Experience Update Customer Expectations Innovation Content for Wed.Feb 21, 2024

Welcome to CX 102: Advanced CX. Bill Quiseng FEBRUARY 21, 2024 Welcome to CX 102 or Advanced CX. This course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” With that in mind, today’s lesson will be a future reminder for you.