True value: How a culture of innovation helped WBP Group fast-track a new tech launch – Salesforce Australia & NZ Blog

WBP Group has a culture of continual innovation and we’re always exploring what’s next. We’d already been working on using a video cloud platform with augmented and virtual reality (AR and VR) capabilities that’s within the Salesforce agent console, SightCall, in our business – we’d been piloting it on training, quotes and day-to-day interactions, and had started to explore virtual valuation inspections. 

When COVID-19 forced the point and meant we had to move very quickly, we had a good headstart with our piloting, use cases and training.

We immediately implemented SightCall into our workflows – in a matter of days in mid-March, the implementation was complete and the technology was available for use in valuation inspections.

This was a significant relief for staff, knowing we could still operate if the country or particular states went into lockdown.

Finding the solution quickly meant that, although we had to move quickly, there was no need to rush the implementation too much or skip steps – like developing training manuals or appointing change champions to advocate and assist others. If we’d done that, our solution just wouldn’t have worked to the same degree and our pivot would have stalled.