Traditional legal practices are not sufficient to meet the needs of the current dynamic legal market. With the onset of heavy automation and rapid advancement in technology through artificial intelligence and blockchain, legal practitioners and law firms are being forced to re-think their business models.
While we appreciate the innovation, we fail to predict the behavioral changes it will bring in the legal ecosystem. Legal design models and processes can help stakeholders adapt to change by creating usable products and services. This can potentially enhance the user experience of the stakeholders.
“The language of the law should not be foreign to the ears of those who are to obey it”, Judge Learned Hand once said.