Frost & Sullivan Recognizes Teleperformance as Growth and Innovation Leader in the Asia-Pacific Customer Experience Outsourcing Services Market
Teleperformance successfully implemented its global business continuity model to weather the pandemic and develop remote delivery. Through its TP Cloud Campus, the company delivered a work-at-home solution that supports multiple languages and enables remote employee engagement and management.
To download the complimentary Frost Radar, please access: https://frost.ly/71j
“Over the years, Teleperformance has shown tremendous acumen in acquiring and integrating capabilities that result in organic and inorganic growth. From strengthening its value-added specialized services to delivering its innovative TAP (Technology, Analytics, Process) framework, the company has continually demonstrated why it remains a leading digital solutions provider in the region,” noted Krishna Baidya, Director, Information and Communication Technology at Frost & Sullivan. “The company’s high-tech, high-touch approach delivers a combination of technology and human empathy through NLP, automation, voice assistants, chatbots, self-service, and AI. In addition, it has integrated its CX services with D.I.B.S. (Digital Integrated Business Services) to offer digital solutions, high value-added BPM services, and consulting services.”
“We are delighted to be recognized by Frost & Sullivan as the Growth and Innovation Leader in the Frost Radar™ on the Asia-Pacific Customer Experience Outsourcing Services Market,” said David Rizzo, President Asia-Pacific, Teleperformance. “This recognition is a testament to our work in the region as we look to reshape the ways our clients interact with their customers.”
Teleperformance continues to maintain its growth trajectory by:
Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market provides results from an in-depth analysis built on a 360-degree research methodology where over 150 companies were evaluated. The team of industry analysts identified 24 industry leaders excelling at innovation, most poised for growth and ripe for investment, and recognizes them in the Frost Radar with insight into their innovative offerings, projected growth rates, strengths, and opportunities for the future.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.
Contact:
Melissa Tan
Corporate Communications
T: +65 6890 0926
E: [email protected]