Shaking Up the Contact Center with AI and Innovation
Shaking Up the Contact Center with AI and Innovation
An insider’s view of why AI will enhance—rather than replace—the work of associates.
Recent CX award winners Heidi Rote from Jenny Craig USA and Michelle Williams from Dorel Juvenile give an insider’s view of why they believe AI will enhance-rather than replace-the work of associates, and where they see opportunities to further evolve the customer experience.
Music: Siesta by Jahzzar; As Colorful as Ever by Broke for Free
Too often, executives use personalization and customization synonymously.
Three ways businesses can balance personalization and privacy post data scandals.